Your privacy, protected with care.
This Privacy Policy explains how O Wellness collects, uses, stores, and protects your personal information. Because sexual wellness is deeply personal, we take privacy, discretion, and safety extremely seriously.
1. Who we are
O Wellness is a sexual wellness coaching service offering private AI-supported guidance and optional curated products. This policy covers all O Wellness features, content, and interactions.
2. Information we collect
O Wellness is designed so that you can explore as anonymously as you wish. We do not know who you are unless you voluntarily choose to share identifying information with us (such as your email, name, or delivery details).
We may collect the following types of information:
- Account or contact details – only if you choose to provide them (e.g., email for updates, delivery address for purchases).
- AI coach conversation data – the text you choose to share with the coach.
- Wellness preferences – optional information you provide to personalise your experience.
- Technical data – such as your browser type, device, and IP address for security and functionality.
- Cookies and similar technologies – small data files used to maintain sessions, remember preferences, prevent abuse, and support basic analytics.
Apart from cookies and technical session data, we do not automatically identify you. We only know who you are if you choose to tell us or if certain information is required to deliver physical products or process payments.
3. Use of cookies
O Wellness uses cookies and similar technologies to operate the service securely and smoothly. Cookies help us:
- maintain your private coaching session
- remember your basic preferences (e.g., interface settings)
- prevent abuse, fraud, or misuse
- understand anonymous usage patterns to improve the service
Cookies do not store sensitive personal information, and we do not use them to identify you unless you choose to create an account or provide contact details.
4. Sensitive information
Because O Wellness relates to sexual wellbeing, the text you share with your AI coach may include sensitive information. We treat these details with heightened confidentiality and never sell or share them for advertising.
5. How we use your information
We use your information to:
- provide personalised sexual wellness coaching
- deliver physical products if you choose to order them
- improve the safety, quality, and reliability of the service
- respond to support or safety concerns
- share essential service updates (only if you provide your email)
We do not use your coaching content for advertising or sell your data to third parties.
6. AI conversation handling
Coach conversations are processed securely to generate helpful responses. They may be retained briefly for context or safety monitoring, then deleted or anonymised. We do not use your conversations to train public AI models.
7. Delivery and product orders
If you purchase optional physical products, your name, address, and contact details are used solely for delivery. Packaging is unbranded and discreet.
8. How we protect your information
We use industry-standard safeguards, including:
- encryption in transit (HTTPS)
- restricted internal access
- secure authentication and session handling
- data minimisation
No online system can guarantee perfect security, but we design O Wellness with privacy at its core.
9. Sharing your information
We only share information when necessary to deliver the service (e.g., with delivery partners or infrastructure providers). We never sell personal data or share it for advertising.
10. Your rights
You may have rights to:
- access the information we hold
- correct or update your details
- request deletion of your data
- withdraw consent or unsubscribe
- export your data
Contact us to make a request.
11. Data retention
We keep your information only as long as necessary to provide the service or meet legal obligations. Anonymous technical data may be kept for security or analytics.
12. Third-party services
We use trusted third-party providers for infrastructure, email, analytics, and payment processing. They must protect your data under strict contractual obligations.
13. Changes to this policy
We may update this policy as O Wellness evolves. If changes are significant, we’ll notify you on our website or via email (if you’ve provided one).
14. Contact us
For questions or privacy requests, email us at:
[email protected]